IBM watsonx Orchestrate

Version: 5.2.2

Experience: Pop-out

Description

IBM watsonx™ Orchestrate helps your business by automating repetitive tasks and by simplifying complex processes that save your time and effort. watsonx Orchestrate helps you to automate daily tasks such as emailing, completing processes and creating cases at Customer Relationship Management (CRM) platforms.

Unlock your business productivity with AI agents and Agent builder. Agents are autonomous entities that can run tasks, decide and interact with their environment. These are a key component of the agentic AI framework, enabling you to create complex, dynamic systems that can adapt and respond to changing conditions.

Use prebuilt agents on watsonx Orchestrate, which are ready-to-use components that integrate with various systems to automate specific tasks. Use prebuilt tools, which are pre-configured and reusable components to support workflow automation. By using the prebuilt agents and tools, you can focus on higher-level tasks, reduce errors, and increase productivity.

The Agent Builder is a unified, low-code platform that enables you to design, customize, test, and deploy AI agents without requiring extensive coding skills. It integrates AI, automation, and system connectivity to handle tasks typically requiring human effort or complex development. These agents can operate autonomously, make decisions, and adapt to their environment using internal reasoning models.

The watsonx Orchestrate Catalog serves as a vast repository of prebuilt AI Agents and Tools, tailored to address a wide array of use cases and requirements. This extensive collection allows you to discover agents, tools or a blend of both that align with your specific needs.

The Multi-agent orchestration coordinates multiple autonomous agents to handle complex tasks more effectively. It improves decision-making, resource use, and system performance, helping organizations respond swiftly and accurately. A redesigned interface enhances usability by making tools and information easier to access.

You can also automate your organization’s tedious daily tasks by using watsonx Orchestrate skills, automations and AI assistants.

The following diagram illustrates about the internal and external service flow and the customer experience in watsonx Orchestrate:

An architectural diagram depicting how the service flows to provide the customer service in IBM watsonx Orchestrate

The following diagram illustrates about the AI agents and its capabilities in watsonx Orchestrate:

An architectural diagram depicting how the customer, through various channels, interfaces with IBM watsonx Orchestrate

Licensing information

This service is included in the IBM® watsonx Orchestrate® On-Prem license. For more information, see Licenses and entitlements.

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