Time out error during a restore

Symptoms

When you are doing an offline restore of IBM® Software Hub and an OpenPages instance into a different cluster, you might see the following error in the cpd-cli log:
time=2023-09-06T13:33:36.145727Z level=error 
msg=failed to wait for statefulset openpages-openpagesinstance-with-25-sts in 
namespace zen-ns: timed out waiting for the condition

Environment

This problem occurs in IBM Software Hub 5.2.0 and 5.2.1.

Resolving the problem

To resolve the issue, do the following steps:

  1. Manually scale OpenPages down to 0 replicas.
    oc scale --replicas=0 sts/openpages-<instance_name>-sts
  2. Rerun the restore posthooks command.
    cpd-cli oadp restore posthooks \
--tenant-operator-namespace=${PROJECT_CPD_INST_OPERATORS} \
--log-level=debug \
--verbose
  3. Scale back up to the number of replicas that you want to use for OpenPages.
    oc scale --replicas=<n> sts/openpages-<instance_name>-sts

    Replace <n> with the number of replicas.