Verifying TCP/IP host communication

If you cannot establish a connection to the host, first check whether you specified the correct host name in the remote HCD login dialog. If the host name is correct, use the ping command to check the network accessibility. In a command prompt window, enter the following command:

ping <hostname> 

where <hostname> is your remote HCD host name.

If the ping command reports an error, make sure you can reach your TCP/IP name server. Enter the following command:

ping <nameserver> 

where <nameserver> is your name server's IP address in dotted-decimal notation (for example, 9.164.182.32). If this ping command also reports an error, make sure that you specified the correct IP address for the name server (provided by your network administrator) in your Windows TCP/IP configuration notebook. If you specified the name server IP address correctly, contact your network administrator to verify that all your TCP/IP configuration parameters are correct (router IP address, subnet mask, your workstation's IP address).