Framework for operational management product integration

Process management products can integrate with operational management products in an automated mode using integration modules. Process management products can use the launch in context feature to integrate with operational management products in an assisted mode.

The process management product provides an action Java™ class that initiates the call to an integration module, and subsequently the operational management product. The process management product then processes the response from the operational management product.

A logical management operation defines the action that the process management product takes on the operational management product. The logical management operation identifies the following properties:

The name and description of the action that it supports
Whether processing is synchronous or asynchronous
The input (source) and output (target) objects and fields for the transaction

The integration module provides a mechanism for a process management product to call an external operational management product. When it is started by a process management product, the integration module uses data provided by the process management product to assist in calling the operational management product service. The integration module can also return any response data to the process management product.

Operational management products provide services that integration modules can call to initiate operational management product actions.