IBM Support Assistant uses a set of default ports for the servers on which the application and tools run. The port values can be changed to different values if desired.
| Application | Default port |
|---|---|
| IBM Support Assistant | 10911 |
| IBM Support Assistant secure port (https) | 10943 |
| Memory Analyzer, web edition | 10912 |
IBM Support Assistant uses secure communication between the browser client and the server across https. When opening a browser to the standard http port, users of the application will automatically be redirected to the secure https port. The default configuration uses a self-signed certificate, so users may be presented with a warning from the browser stating that they must accept the self-signed certificate before proceeding. Refer to the Securing communications topic for more information.
If the default port numbers conflict with existing ports on the system or you would prefer a different port to be used, then you can change the port by modifying an application configuration property.
To change the ports used by the IBM Support Assistant application:
On initial install, the port for a web tool, such as Memory Analyzer, web edition, is specified in an installed tool configuration properties file. That file is located in a tool specific ToolBox directory. For Memory Analyzer, web edition, that file is:
<install_dir>/ISA5/ToolBox/com.ibm.java.web.memoryanalyzer/com.ibm.java.web.memoryanalyzer.properties
The port configuration property name is also tool specific. For Memory Analyzer, web edition, that property name is mat.server.https.port .
Note that the file name for such tool configuration property files must match an expected naming convention, of the form: <toolid>.properties, where the 'toolid' for a tool of interest can be found on the Tools Administration view details pane.
Installed files, like this properties file, can be modified by a subsequent installation update. To avoid losing local customizations, it is recommended that they be applied as "overrides". To override the installed configuration, copy the tool configuration properties file to the <install_dir>/ToolBox/properties directory, and apply property value customizations to that copy of the properties file.
<install_dir>/ISA5/ToolBox/properties/com.ibm.java.web.memoryanalyzer.properties
Changes to this copy of the tool configuration properties file will not be lost by any subsequent installation update.
For more information about configuring tool-specific options, see the Tool specific configuration options topic.