Meter alarms

Meter alarms are events that send an alert when there is an issue with a smart meter, for example if the meter has a low battery or if it was tampered with.

Depending on the severity of the alarm and the alarm type, a work order can be automatically created. Specific meter alarm types require immediate action and a work order is created to investigate and fix the meter. For example, a meter alarm signals that a meter has been tampered with. The alarm information automatically creates a work order and a technician is assigned to investigate and fix the meter. You can implement the notification process by using the Escalations application.

Alternatively, the reading from the meter alarm is kept for data analysis. For example, a meter alarm signals that a meter has a low battery. The asset manager is notified through the Escalations application and the manager decides to create a work order to replace the batteries for several meters at the same time.

Meter alarms are imported as XML alarm messages from an external system. The PLUSDMALARMS enterprise service processes the meter alarm data and the alarm reading.

You can specify the meter alarm types in the Domains application and use the Condition Monitoring application to create the work orders that correct specific alarm conditions. You define characteristic action values to define the alarm conditions. These work orders are then automatically generated by the MeasurePointWoGenCronTask cron task when it is activated.

You can view the history of meter alarms and work order information for a meter on the Alarms tab in the Meter Asset (T&D) application.