Migration of SLAs, response plans, and related objects with Migration Manager
Migration objects and groups in the Migration Manager support the Service Level Agreements (SP) and Response Plans (SP) applications. The migration groups for service level agreements include the SLA, Escalations, and KPIs. The migration groups for response plans include Escalations and Actions. These groups can be copied and modified so that other objects are included in the migration.
For more information about how to use the Migration Manager, see the Migration Manager technical content.
Service Level Agreement (SLA) migration
Managing application:
- Service Level Agreements application
Supported objects:
- SLA
- LONGDESCRIPTION
- PLUSPAPPLSERV
- PLUSPAPPLCOND
- SLACOMMITMENTS
- SLAKPI
- SLACONTRACT
The following objects that SLAs are dependent on must either be migrated separately, be transferred to the target environment, or be entered manually in the new environment:
- Calendars, ClassStructures, Organizations, and Sites used by the object SLA
- Escalations that are referenced by the SLA
- KPIs used by object SLAKPI
- Service Groups and Services that are used by object PLUSPAPPLSERV
- Descriptive Names (PLUSPAPPLFLD) used by object PLUSPAPPLCOND
The source SLAs are filtered by status so that only Inactive SLAs are migrated. The target SLA must always be Inactive.
- The KPIs used to measure SLA commitments of type OTHER.
- The Related SLA relationship.
- Additional SLA criteria.
- Attached documents.
- Locations, assets, or configuration items that are referenced by the SLA.
Response plan migration
Managing application:
- Response plans application
Supported objects:
- PLUSPRESPPLAN
- LONGDESCRIPTION
- PLUSPAPPLSERV
- PLUSPAPPLCOND
The following objects that response plans are dependent on must either be migrated separately, be transferred to the target environment, or be entered manually in the new environment:
- Calendars, Job Plans, Ticket Templates, Person Groups, Companies, Solutions, and ClassStructures used by the object PLUSPRESPPLAN
- Service Groups and Services that are used by object PLUSPAPPLSERV
- Descriptive Names (PLUSPAPPLFLD) used by object PLUSPAPPLCOND
- Cron Tasks that are used by the object ESCALATION
- Escalations, and the Actions, Action Groups, and Communications Templates used by the Escalation
- Roles and Ticket Templates used by the object ESCNOTIFICATION
The source Response Plans are filtered by status so that only Inactive response plans are migrated. The target Response Plan status must always be Inactive.
Additional Response Plan criteria is included in the migration.
Attached documents are not included in the migration.
Locations, assets, or configuration items that are referenced by the response plan are not migrated.