How do I know when the download is complete?

You can track the progress of session downloads from the Download session status on the main header of the user interface.

Important: Session Download is available only if you have purchased the Session Export feature.

The Download session status lists the sessions that are ready for download and the sessions that are still being prepared for download.

When the preparation phase for a session download completes, the counter, which displays above the Download session status, is incremented by one. The session ID is displayed under the Ready for download heading. Session IDs remain on the Download session status list for 24 hours.

Session IDs that display in purple text indicate that the session was downloaded to your computer.

Sessions IDs that display in blue text indicate that the session was not downloaded to your computer.

When a session download completes, click the download link from the "Ready to download" section of the Download session status. The download link provides access to a PDF of the archived session. In the PDF, click the embedded LTS file attachment and save the LTS file to a directory on your computer.

You can use the Session upload feature to replay the archived session.