Events for notifications

BOPIS deployment accelerator enables following events and also triggers a service to post the messages in a queue.

BOPIS deployment accelerator configures and enables following ON_SUCCESS events for sending notification to the customer on shipment status changes:
  • YCD_BACKROOM_PICK.ON_SUCCESS - This event is used to notify the customer when an order is ready for pickup. The event is triggered conditionally for pickup shipments that are in Ready for Customer Pickup status. The event invokes the ShipmentReadyForCP action, which is configured to send notification to customer by posting a message in JMS Queue using ShipmentReadyNotification service.
  • CONFIRM_SHIPMENT.ON_SUCCESS - This event is raised conditionally when customer has picked up the order and is configured to send notification by posting a message in JMS Queue. The event invokes the ShipmentConfirmed action, which is configured to send a notification to the customer by posting a message in JMS Queue using ShipmentConfirmationService service.
  • CHANGE_SHIPMENT.ON_LINE_QTY_REDUCTION - This event is raised conditionally on cancellation of an order line either due to shortage or no-pick (due to damage during backroom pick). The event invokes the ShipmentLineQtyReduced action, which is configured to send notification to customer by posting a message in JMS Queue using ShipmentNotificationService service.

Viewing transaction's event

To view a transaction's event, perform the following steps:
  1. From the Application Console menu, click Configuration > Launch Applications Manager. The Applications Manager opens in a new window.
  2. In the Process Modeling window, select the Order tab to view the process modeling tree for the document type.
  3. In the Process Types swimlane, right-click on the Order Fulfillment process type and choose Model Process. The Repository Details window and work area display for the corresponding process type.
  4. Choose the Transactions tab.
  5. From the Transaction Detail window, choose the Events tab.
  6. Select the applicable event and choose the Details icon. The Event Details pop-up window displays.