Self Service FAQs

Find answers to frequently asked questions about Self Service.

Can my organization have multiple Organization Administrators?

Yes

Will I receive an email from IBM when new features are added to Self Service?

Yes, all users with the Organization Administrator, Developer, or Stakeholder role will receive product notification emails about the new features.

Does Self Service have the feature to control access to my production environment?

Yes. There are two different developer roles in Self Service, one for the non-production environment and one for the production environment to control access to the production environment.

Why don't I receive any emails for Self Service?

Your mail server or spam filter might be blocking emails that are sent from Self Service. Ensure that emails from oms.supply-chain.ibm.com are allowed in your mail server.

Can I use Self Service to do everything that I do today with the UCD tool?

Yes, you can complete the same tasks that you do with the UCD tool in Self Service. Self Service also offers more features such as the user management tool. More features might be added to Self Service but not to the UCD tool.

Does Urban Code Deploy (UCD), the existing self-service tool, go away if I start using Self Service?

UCD will not be deprecated immediately. IBM encourages you to adopt Self Service instead of the existing UCD tool. You can continue to use the UCD tool till the end of September 2019.