Configuring compliance services

When configuring a compliance service, you can indicate whether work orders should be generated when the compliance service is performed. Under some circumstances, the task to be performed may not effect the inventory scheduling or the general processing, so a specific work order is not needed.

For example, a buyer wants a mail-in-rebate coupon added to all CD players. In this case, the compliance service that describes this process may be configured so that a specific work order is not generated because there is no change to the overall inventory scheduling.

In a different scenario, a shirt may be embroidered with a football team logo. This affects available inventory and should be configured to generate a work order, both to provide tracking for the processing, and to enable the use of the run number optimization of the compliance service processing. When the work order is generated for this service it is not reflected on the sales order. Also, if the work order is cancelled, the change is not reflected back on the sales order. In cases when an order is released and an inventory check is required, the sales order is automatically back ordered since the work order has been cancelled and no inventory is available. If an inventory check is not required in this case, the sales order requires a manual change to back order.