Next-generation platform

Best practices

This topic is intended to outline some of the best practices related to Sterling™ Order Management System and Sterling Intelligent Promising Inventory Visibility default integration to provide SI developers with necessary information for a successful integration.
  • When adjusting and retrieving the supply data, use any one of the following attributes to categorize the supply data based on the inventory organization that it belongs to.
    • lineReference
    • productClass
    • reference
    • referenceType
    • segment
    • segmentType
    • tagNumber
  • In scheduling rule, ensure that the Cancel order for inventory shortage checkbox is not selected. This is because, in case of shallow inventory the order might get backordered initially and scheduled the next time when the order is picked up for scheduling. However, for orders that remain backordered for a given duration use the Order Monitor agent to cancel the backorders.
  • Failures during supply and demand updates to Sterling Intelligent Promising Inventory Visibility are retried automatically.

    However, in some rare cases, automatic retry might also not succeed. For example, when failure is caused by a missing configuration or when update keeps failing after retrying for a sufficiently long time.

    In such cases, failures for the two services, IVPostSuppliesAsynchronously and IVPostDemandsAsynchronously, are added to the reprocess framework for manual reprocessing.