Configuring your mail server

Configure your mail server so you can automatically send email notifications to users.

  • The mail server settings are used for mail routing for objects that use workflows, such as questionnaire assessments and incidents, and for objects that use lifecycles. Email notifications are sent to assignees when a workflow or lifecycle starts and for each transition except for close transitions.
  • The Mail Server setting is used to configure your mail server so you can automatically send email notifications to users from your JSP-based reports or the Notification Manager utility.

For emails generated by workflows, the sender address is specified in Applications > Common > Email > Mail From Address. The default is donotreply@openpages.com. You can also set the sender name in Applications > Common > Email > Mail From Name. For more information about workflows, see Configuring GRC Workflow.

For emails generated by lifecycle triggers, the sender address is specified in the trigger.xml file. The default is donotreply@openpages.com. For more information about lifecycle triggers, see the IBM OpenPages with Watson Solutions Guide.

Settings

Depending on your environment, you can configure the following settings:

  • SMTP Password
  • SMTP Port
  • SMTP Security Type
  • SMTP User Name
  • SOCKS Proxy Private IP Address

Some settings might be hidden. For more information about unhiding settings, see Show hidden settings.

Define SMTP Port and SMTP Security Type if you use a third-party SMTP provider. Valid values for SMTP Security Type are SSL/TLS and STARTTLS. You must also import the SSL certificate from the SMTP server provider. Refer to the SMTP provider's documentation and import it by using keytool. Leave SMTP Port and SMTP Security Type empty if you have an unencrypted connection that uses the default port number. In this case, the SMTP servers are behind a firewall and a third-party SMTP provider is typically not used.

Note: You can override this global setting by entering the name of a mail server in the notification Mail Server parameter.
Applications > Common > Email
Default: mail.yourcompany.com
Values: In the Value box, enter the values for Mail Server, SMTP Password, SMTP User Name, and SOCKS Proxy Private IP Address, as required by your mail system.
In Mail Server enter a fully qualified server hostname, for example, mail.openpages.com.