IBM Watson Assistant

Configure an assistant and integrate it with OpenPages® so that users can ask free-format questions and receive answers using a chat bot.

IBM Watson® Assistant is a chat bot that can appear in the Task Focused UI. It can offer 24-hour support to the common questions that users have within OpenPages. It can provide interactive text answers, natural language search, and direct links to specific pages in OpenPages, for example, to a Creation View where a user can enter an Issue or Loss Event. A subscription to the IBM Watson Assistant service is required.

When an assistant is configured, the Start Chat icon icon is displayed on all pages in the Task Focused UI. It is displayed only to users with the application permission that allows them to access it.

Configuration overview

Complete the following steps to configure IBM Watson Assistant:

  1. Configure an assistant. For more information, see Configuring a web chat assistant by using IBM Watson Assistant.
  2. Integrate the assistant with OpenPages. For more information, see Configuring the integration between an assistant and OpenPages.

Show me how

This video provides an overview of using IBM Watson Assistant.