Adding KPIs from the KPI library

The key performance indicator (KPI) library consists of a set of typically used KPIs that are hierarchically structured and categorized according to the type of process that they apply to. When you choose a KPI from the KPI library, it is added to your monitor model.

About this task

The KPI library is based on APQC's Process Classification Framework (PCF). APQC is a member-based nonprofit organization that provides benchmarking and best practices for approximately 500 organizations worldwide in all industries. PCF organizes operating and management processes into 12 enterprise-level categories and more than 1500 processes and associated activities. PCF gives organizations a shared language for communicating with each other. For more information, see http://www.apqc.org/.

To add a KPI from the KPI library, complete the following steps:

Procedure

In the KPI Model tab of the Monitor Model editor, right-click a KPI context (or an element of the KPI context) in the model tree, and click New > KPI From Library. The KPI Library wizard opens with a set of categories based on APQC's PCF.
Click a category in the KPI Categories list. Select from the available KPIs to add to your monitor model.
When you have finished selecting KPIs, click OK.

Results

The selected KPIs are created in the KPI context. Each has a name and an internal code to track the identity of the KPI.

What to do next

You can now add targets and ranges to the KPIs. You can also rename them and add the same KPIs to different processes where they fit in your organization.