Operations roles and portals
The Workplace Performance Management Operations Portal
includes portal configurations for the Operations Executive, Facility
Assessment Manager, Contact Center Manager, Contract/Purchasing Manager,
Service Manager, and Service Technician user roles.
Operations Executive role
The Operations Executive is responsible for the part of the workplace team that directly manages the operations and maintenance of facilities. The Operations Executive can report to various parts of the company such as the Facilities Executive, Chief Financial Officer or Chief Operations Officer, but usually has direct access to senior management.
Facility Assessment Manager/Planner role
The Facility Assessment Manager/Planner role can vary from a role that is solely dedicated to facility condition assessments (CA) to a person who takes on responsibility for condition assessments but has a different primary responsibility.
Contact Center Manager role
The Contact Center Manager manages the Contact Center Agents and can also act as a Contact Center Agent. The Contact Center Manager can report to the Facilities Executive or the Operations Executive. In some companies, the Contact Center Manager manages both facilities and technology-related agents.
Contract Manager and Purchasing Manager roles
The Contract Manager and the Purchasing Manager are similar roles that include responsibility for managing contracts and purchasing for projects. The Contract Manager and the Purchasing Manager can be two dedicated roles or can be one combined role.
Service Manager role
Service Managers are typically responsible for managing service level agreements with customers and external service providers.
Service Technician role
Service Technicians are typically responsible for completing tasks in the field. Service Technicians work closely with the Service Manager.