You can create a service ticket for an existing problem.
This action assumes that the original problem was created before you
configured the Call Home feature on Cloud Pak System and
that no service ticket is assigned to the problem.
Before you begin
You must be assigned the Hardware administration role with permission to View all hardware resources (Read-only) to perform these steps.
About this task
The Problems page contains information
about all Call Home events that occurred on
the system. These events represent issues that require assistance
from IBM Support. However, you can create a service ticket for a problem
outside of the normal process.
Procedure
- In 2.3.3.1, click ().
- Locate the problem to which you want to add the service
ticket and click the problem title to open the description.
- Click Add Service Ticket.
- Select Create Service Ticket from
the displayed window.
- Click Submit to send the problem
to IBM Support.