Prerequisites for using IBM Campaign
Before you begin using IBM® Campaign, confirm that your environment meets the following requirements.
- For an improved user experience, use at least a 21" screen.
- For an improved user experience, set your screen resolution to 1600 x 900. Lower resolutions can result in some information not being properly displayed. If you use a lower resolution, maximize the browser window to see more content.
- A mouse is best for navigating in the user interface.
- Do not use the browser controls to navigate. For example, avoid using the Back and Forward buttons. Instead, use the controls that are in the user interface.
- If pop-up blocker (ad blocker) software is installed on the client machine, IBM Campaign might not function properly. For best results, disable pop-up blocker software while running IBM Campaign.
- Ensure that the technical environment meets the minimum system requirements and the supported platforms.*
- The correct browser and versions must be used.*
- Clear the browser cache after upgrading or applying any fix pack. This only needs to be done once, after the application is updated.
- If you use Internet Explorer (IE) with IBM
Campaign or any module that uses Campaign flowcharts (eMessage, Contact Optimization, Interact, Distributed Marketing): To log in multiple times to view
side-by-side information, open IE and log in to IBM EMM. Then select in the IE menu bar. In the new IE browser window, log in to IBM EMM as the same or a different user.Important: Do not use any other method to open multiple sessions. For example, do not open a new tab; do not open another browser session from the Start menu or desktop icon; and do not use File > New Window in IE. These methods can corrupt information that is shown in the application.
*For details on the items indicated by an asterisk, see the IBM Enterprise Marketing Management (EMM) Recommended Software Environments and Minimum System Requirements.