Integrating with IBM Sametime
You can integrate IBM® Sametime® capabilities with Case Manager Client. With IBM Sametime integration, case workers can check whether other workers who are involved in a case are logged in to the application. They can chat with other case workers in an instant messaging window by using the IBM Sametime web interface.
About this task
For IBM Sametime integration, client requests on the IBM Content Navigator server are communicated through an HTTP proxy to the IBM Sametime proxy server, and then to the IBM Sametime server. You should have all servers on the same local area network (LAN).
IBM Sametime integration does not require a thick client installation on the user desktop. Chat services are connected with the rest of the case management components through a single sign-on (SSO) configuration in WebSphere® Application Server.
The following diagram shows IBM Sametime with IBM Case Manager in a highly available environment.
