Troubleshooting and support

This section offers troubleshooting tips for certain appliance features and lists Support contact information.

Troubleshooting download problems after applying a firmware update
Follow these steps if you experience problems in IPS Local Management Interface after you have applied a firmware update to the Network IPS system.
FIPS error state and Security Network IPS appliance actions
When an appliance is in a FIPS error state, it takes the following actions:
Symptoms of a FIPS error state
Notice the following symptoms when the Security Network IPS appliance enters an error state.
Confirming a FIPS error state
This topic explains how to confirm the Security Network IPS appliance is in a FIPS error state.
Troubleshooting a FIPS error state with the syslog
This topic lists several causes of a FIPS error state and explains how to view the syslog to research possible causes on the Security Network IPS appliance.
Backup and restore options from FIPS errors
Back up a working FIPS version so you can use it to recover from an error state. Another recovery option is to use the FIPS-140 Information > Retry FIPS Mode option, only if the appliance is running firmware version 4.1 or older. A last resort for recovering from an error state is to reimage the appliance.
Troubleshooting SNORT errors
The integrated SNORT system identifies errors one error at a time. Due to this process flow, you must troubleshoot and fix each error to successfully apply the SNORT policy.
Backing up
You can use this method to back up a working version of your settings using either secure shell (SSH) or a serial console connection.
Restoring from backup
You can use this method to restore your firmware using either SSH or a serial console connection.
General support
The General Support page displays information concerning web browser and Java™ compatability. Use this page to create a system support file. It also links you to information for Technical Support.