Troubleshooting performance issuesEdit online Use the following topics to resolve common issues with Product Master performance. Understanding and defining the performance problemThere are many components involved that can affect performance. As an initial step, it is recommended to identify the component within the hardware and software stack, which is causing the performance problem before going into details in the second phase.Basic health checks to ensure optimal performanceWhenever encountering performance issues, at first perform basic health checks. These help to ensure that basic configuration, maintenance requirements are met and help to identify whether there are resource bottlenecks. A set of basic configuration and maintenance guidelines is provided with Product Master. You can follow these guidelines to help avoid general performance problems. This document summarizes how to quickly check recommended configuration and maintenance status by using the pimSupport.sh script. Locating the performance problem in the stackThere are many components involved in performing a specific task, which can influence the performance severely. This needs to be kept in mind while trying to locate a performance problem. What needs to be checked will also depend on the type of use-case. If some scheduled jobs activity (reports, imports or exports) is slow, you mainly have to focus at first on Product Master side checks with special focus on the scheduler services log files and activity. But if working with the user interface is slow, then you have to include client side checks as well in your investigations.Individual troubleshooting techniquesUse the following topics to resolve specific performance issues with Product Master.Parent topic: Troubleshooting issues