Searching for information using Ask Watson

From Service Management Unite V1.1.4, a new form of online help -- Ask Watson™ is provided as an open beta feature to improve your information experience.

The traditional online help only supports searching by exact keyword, and sometimes you need to jump between different topics to get the information you need. As a result, an all-in-one information entry embedded in the SMU interface to help you quickly find the information is needed.

Ask Watson is a cognitive help assistant embedded in the SMU console. It aims to improving your information experience by answering questions related to the product usage. Ask Watson is a handy ‘online help’, and thus reduces unnecessary navigation. It understands natural language and presents with immediate and the most relevant results to your query.

This video introduces the new form of online help -- Ask Watson, and how to use it.