IBM Security Access Manager for Enterprise Single Sign-On, Version 8.2.2

Authentication factor issues

You can encounter issues when you register or use an authentication factor. These issues can prevent you from logging on to an application. Learn more about these issues and their workaround.

Common password issues
The ISAM ESSO password is used to authenticate the identity of the user. The user must be authenticated before the user can access the system. You might encounter issues when you log on with your password or when you change or reset your password.
Lost authentication devices
Smart cards or RFID cards are devices that are used to log on to, lock, and unlock AccessAgent, and to access the Wallet. If you lost your authentication device, you cannot log on to your Wallet and you cannot single sign-on to your applications.
Bio-key verification UI is not displayed on the private desktop
When you scan your fingerprint into the fingerprint reader and it is not successful, the BIO-key verification UI is supposed to be displayed.
Smart card takes time to be recognized and the IMS Server is offline
If the smart card takes a long time to be recognized, the IMS Server might be offline.
Error when signing up from ESSO Credential Provider with smart card logon to Windows enabled
An intermittent error occurs when a user signs up from ESSO Credential Provider with smart card logon to Windows enabled.

Parent topic: Known issues and workarounds

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