The troubleshooting process, in general, requires that you isolate and identify a problem, then seek a resolution. For IBM® Security Access Manager for Enterprise Single Sign-On, you can use a troubleshooting checklist to help you. If the checklist does not lead you to a resolution, you can collect additional diagnostic data and analyze it yourself. You can also submit the data to IBM Software Support for analysis.
Troubleshooting topics for IBM Security Access Manager for Enterprise Single Sign-On are organized according to the sequence of these steps:
Before you can successfully troubleshoot a symptom, or a problem with a specific product feature, you need a basic understanding of that symptom or feature.
The troubleshooting checklist offers a series of questions to guide you through the process of isolating and identifying a problem. If the problem is known to IBM, the checklist guides you to a published fix, solution, or workaround.
If the troubleshooting checklist has not led you to a resolution, continue to the next step.
This information explains how to gather the necessary information that you, or IBM Software Support, must have to determine the source of a problem.
This information explains how to analyze the diagnostic data that you collected.