Searching knowledge bases

You can often find solutions to problems by searching IBM® knowledge bases. Optimize your results by using available resources, support tools, and search methods.

1. Search with IBM Support Assistant. IBM Support Assistant (ISA) is a free software serviceability workbench that helps you resolve questions and problems with IBM software products. The ISA tool can search multiple knowledge bases simultaneously
   To search multiple Internet resources for your product, open the ISA and click Search. From this page, you can search a variety of resources including:

   • IBM Software Support Documents
   • IBM developerWorks®
   • IBM newsgroups and forums
   • Google
   • IBM product information centers

   Note: These free newsgroups and forums do not offer any formal IBM product support. They are intended for user-to-user communication. IBM will not be actively participating in these discussions. However, IBM does review these newsgroups periodically to maintain a free flow of accurate information.
   You may also want to browse the following resources individually.
2. Search the information center.

   IBM provides extensive documentation in the form of online information centers. An information center can be installed on your local machine or on a local intranet. An information center can also be viewed on the IBM web site. You can use the powerful search function of the information center to query conceptual and reference information and detailed instructions for completing tasks.

3. Search available technical resources. In addition to this information center, the following technical resources are available to help you answer questions and resolve problems:
   • IBM Business Process Manager technotes
   • IBM Business Process Manager Authorized Program Analysis Reports (APARs)
   • IBM Business Process Manager support web site
   • Redbooks® Domain
   • IBM Education Assistant
   • IBM Business Process Manager forums and newsgroups