Troubleshooting the SAP Solution Manager: integration (deprecated)

To troubleshoot SAP Solution Manager: integration problems, verify that requirements are met, and check the log files for error messages.

To assess the problem, complete the following steps.

1. Verify that requirements are met:
   • Verify the SAP connection information, including the IP address, system number, client number, user name, and password.
   • Ensure that IBM® Process Center can access SAP Solution Manager:.
2. Check the log files for error messages and additional information that is relevant for the troubleshooting. The following log files contain diagnostic information for the SAP Solution Manager: integration.

   Table 1. Log file locations

   Log files	Description	Location
   SystemOut.log	Contains diagnostic information for the SAP Solution Manager: integration	<installation_root>/profiles/profile_name/logs/<server_name>
   SolMan4BPM_import_server_info.log	Contains diagnostic information for blueprint imports into Process Center	<installation_root>/profiles/profile_name/logs/SolMan4BPM_logs
   SolMan4BPM_export_server_info.log	Contains diagnostic information for business process updates exported back to SAP Solution Manager:	<installation_root>/profiles/profile_name/logs/SolMan4BPM_logs