Troubleshooting IT administration

Log files and the information in this section can help you identify and resolve errors with the IT resources and tools in your system, for example, the failed event manager or the administrative console.

About this task

Profile-specific log files
There are log files detailing the characteristics and runtime activities of individual profiles. These log files are located within the profile directory for each profile.
Resolving browser display problems with administration tools
If you use Microsoft Internet Explorer to access IBM Process Center console, IBM Process Admin Console, IBM Performance Admin console, or Process Portal, you can have trouble viewing the page contents in the browser.
Troubleshooting server tools after a typical installation on Windows
After a typical installation by a nonadministrative user on Windows7, server tools such as the Quick Start console, startServer command, or the Profile Management Tool will not successfully access the server unless you elevate your user permissions by using Run as administrator.
Troubleshooting the failed event manager
This topic discusses problems that you can encounter while using the failed event manager.
Troubleshooting store-and-forward processing
This topic discusses problems that you can encounter with store-and-forward processing.
Troubleshooting business process definitions and service flows
In this release of IBM BPM, you can configure lightweight trace specifications to specify the trace information that you want output to the logs. You can subsequently use the logs to help diagnose problems with the processing of business process definitions (BPDs) and service flows. The trace information in the logs can include the execution times of the various steps in a BPD or service engine, such as the time when a BPD or service flow starts and stops and the amount of time that it takes to complete. The trace information can also include a record of the changes to variables throughout the execution of a process. The logged trace information can also help to identify steps that do not meet their performance goals (such as service invocations) and reduce or eliminate the need to add custom application-level logging to process applications.