When you create an action record, you specify the action
type to help determine what kind of action to take when the action
is encountered in a process.
An action can be one of the following types:
- APPACTION
- Used to specify that an application action be initiated. For this
type of action, there must be values in the Object and Value fields.
When creating an APPACTION type action, you can specify one of the
following actions if it is available for the specified object:
- Apply SLA - Apply the specified
service level agreement.
- Create Change - Create a
change work order.
- Create Incident - Create
an incident ticket.
- Create Problem - Create a
problem ticket.
- Create Release - Create a
release work order.
- Create SR - Create a service
request ticket.
- Create WO - Create a work
order.
- WF Accept - Workflow auto-accept.
Accepts the record and routes it to the positive path in the workflow
process.
- WF Escalate - Escalate the
record in the workflow process and reassigns the assignment to its
escalation role.
- WF Initiate - Initiate a
workflow process. This option requires a value in the Parameter/Attribute field.
- WF Reject - Workflow auto-reject.
Rejects the record and routes it to the negative path in the workflow
process.
- CHANGESTATUS
- Used to specify that the status of a record changes. There must
be a value in the Object field and a status
in the Value field for this type of action.
- CUSTOM
- Used to specify that a custom class file should run. There must
be a value in the Object field and the name
and path of a class file in the Value field
for this type of action.
- EXECUTABLE
- Used to specify that a program on the server should run. For this
type of action, the name of a program file must be in the Value field.
- GROUP
- Used to specify that the system should run the sequence of actions
that you specify in the Members table window.
- SETVALUE
- Used to specify that the system should set the value of a specified
field. For this type of action, values are required in the Object, Value,
and Parameter/Attribute fields.