Introduction to Reference Implementation

Reference implementation is used to demonstrate the functionality of applications such as IBM® Sterling Call Center, IBM Sterling Store, and IBM Sterling Field Sales.

It comprises data that can be used for presentations or for demonstrating product functionality. Reference implementation data includes sample organizations, users, teams, images, items, configuration models, item entitlements, prices, and storefront themes.

Note: Reference Implementation is not supported in a sharded environment.

The following figure illustrates an example of the participant model provided as part of reference implementation:

In this figure:

Hub is the default organization provided for applications. There can only be one hub for each organization.
Matrix Incorporated and Heavy-Lift are the enterprises provided as part of reference implementation.
Matrix Retail (Matrix-R) and Matrix Business (Matrix-B) are enterprises of Matrix Incorporated and also have the role of a seller organization.
Liberty Handling Equipment and Candlestick Materials Handling are enterprises of Heavy-Lift and also have the role of a dealer. Here, dealer refers to both a buyer and a seller organization.