Viewing Active Events

To view active events, complete the following steps.

  1. On The Desk, click Process Control.

    The system displays the Process Control dialog box.

  2. From the Event list, select the event for which you want to view further detail.

    The system displays each command and its associated parameters in the session script for that event in the Session list. The session command currently being processed is indicated with a green arrow.

  3. If necessary, change the Refresh options:
    • If you want to change the interval in which the dialog box is automatically refreshed, in the Seconds box, type the interval (in seconds) at which you want to refresh the dialog box (the default is 20 seconds). Valid values are 2 – 300 seconds.
      Note: This value is saved when you change focus on the dialog box (click another box). The Auto Refresh check box must be selected (checked) for the Seconds box to be available.
    • If you do not want the Events tab to automatically refresh, click the Auto Refresh check box to deselect it.
    Notes:
    • The default for automatic refresh (so you do not have to click Refresh) is enabled (checked).
    • The default interval for refreshing the Event list is 10 seconds.
    • The default for refreshing the display of the Session list is 2 seconds.
    • If the Active Events tab has not been refreshed after an event has expired (is no longer active), the system displays the event on the Active Events tab (even though it is inactive), until the Active Events tab is refreshed.
  4. Click OK.

    The system exits the Process Control dialog box.