InstallShield Error Messages
During installation, if you receive an error containing a return code, the error is an InstallShield error.
Note:
- If you have questions about an InstallShield error message, please contact Customer Support.
- These messages were obtained from InstallShield. They may not be the most current version.
The following table contains the InstallShield return codes, listed by return code value. This table describes the corresponding error message and, when possible, a suggested reason the error occurred.
| Return code value | Error message | Resolution |
|---|---|---|
| -1 | Unknown error. | |
| -2 | Unable to open input file. | |
| -3 | Unable to open output file. | Check the following:
|
| -4 | Unable to write to file. | Check integrity of source and target disk. Make sure you selected the correct source disk. |
| -5 | Input file not compressed with InstallShield Compressor. | Make sure that input is a compressed library created by the InstallShield Data Compression Program or an InstallShield function. |
| -6 | Memory allocation error. | Internal error occurred. Reboot your system and try again. |
| -7 | Header information of compressed file is incorrect. | Make sure file is compressed and not corrupted. |
| -8 | Cannot decompress more than one compressed library. | Make sure that the input for decompression is not a wildcard. |
| -9 | Source and target folders conflict. | Make sure that the target folder is not the same as the source folder. |
| -14 | Specified input file is a wild card (not allowed in some APIs). | Make sure that the input is a specific file, not a wildcard. |
| -15 | Specified output file is a wild card (not allowed in some APIs). | Make sure that the output is a specific file, not a wildcard. |
| -16 | Library compacting error. | |
| -17 | Internal pointer error. | |
| -18 | File size error. | |
| -19 | Linked list error. | |
| -20 | Output file not compressed with InstallShield Compressor. | Make sure that the output is a compressed library. |
| -21 | File is compressed with an older compressor version. | Use a compatible InstallShield compressor. |
| -22 | An error occurred in the has table. | |
| -24 | Folder information is incorrect. | |
| -25 | Incorrect switch (options) used. | |
| -26 | Incorrect data information. | |
| -27 | Unable to create folder. | Check the content of the target folder and access privileges to drive and folder. |
| -28 | Query information error. | |
| -29 | Error occurred while defining a FileSet. | |
| -30 | File is split. | Use the original compressed library. |
| -32 | Unable to launch an internal process. | |
| -33 | Internal error. | |
| -34 | Internal error. | |
| -36 | Private object error. | |
| -37 | File transfer process aborted. | |
| -38 | Not enough disk space on target drive. | Clear disk space on target drive. |
| -39 | File cannot be found in the packaging list. | |
| -40 | Compress library backup failure. | Clear disk space on target drive. |
| -41 | Specified file is not a compressed library. | |
| -42 | File is not in the compressed library. | |
| -46 | Target file is read-only. | Target file is read-only and cannot be overwritten. |
| -47 | Internal memory error. |