System Errors - Archive Manager Messages

This topic describes the error messages that the Archive Manager may write to the Audit Log.

See Using Archive and Restore in the Sterling Gentran:Server® User Guide for more information on archive and restore procedures.

The following table describes the error messages generated by the Sterling Gentran:Server Archive Manager.

Table 1. System Errors - Archive Manager Messages
Msg ID Message Text Explanation Your Action
5 Invalid filename, cannot save as [filename]. The system is unable to save the archive file with the specified file name.
  • Using Windows Explorer, verify that the file does not already exist.
  • Rerun the archive process.
8 [filename] contains an invalid definition file type. The archive definition file was corrupted outside the Archive Manager.
  • Using Windows Explorer, delete the file.
  • In Archive Manager, create a new definition file.
  • Rerun the archive process.
11 Unable to open file named [filename]. The specified file was corrupted outside the Archive Manager.
  • Using Windows Explorer, delete the file.
  • In Archive Manager, create a new definition file.
  • Rerun the archive process.
12 Unable to save file named [filename]. The system is unable to save the definition file with the specified file name.
  • Using Windows Explorer, verify that the file does not already exist.
  • In Archive Manager, create a new definition file.
  • Rerun the archive process.
17 The following exception was encountered: [exception] This is a general exception.
  • Check the Audit Log to obtain more information from other supporting messages.
  • Base your action on the specified errors.
  • Rerun the archive process.
20 Unable to connect to InfoHubServer ([controller name]) for restoring messages. InfoHubServer return code = ([return code]). While attempting to restore messages, the system was unable to connect to the specified controller.
  • Verify that the primary system controller is up and running.
  • Using the System Configuration subsystem, verify that the Executive Service is started. See Starting the System .
  • Rerun the restore process.
36 Errors were encountered and message ([message id]) was only partially restored from archive ([archive file]). This message should be manually deleted and the restore reattempted.  
  • Using the InfoHubServer user interface, delete the message manually.
  • Rerun the restore process.
37 Unable to open archive file ([filename]) for restore purposes. The archive file was corrupted outside the Archive Manager.
  • Using Windows Explorer, verify that the file exists.
  • Rerun the restore process.
47 The following error was encountered attempting to launch the Archive Engine: [error text]. This is a general error.
  • Check the Audit Log to obtain more information from other supporting messages.
  • Base your action on the specified errors.
  • Rerun the restore process.
60 The following Database exception was encountered while attempting to obtain Application Directories: [exception]   Base your action on the specified exception.
66 Unable to get InfoHubServer name from registry. The name of the controller does not appear in your registry. This error will only occur if someone has manually interfered with the registry settings. Re-install Sterling Gentran:Server.
68 Unable to obtain a listing of the channels for this system. This error indicates that the Infohub service is down.
  • Verify that the primary system controller is up and running.
  • Using Control Panel\Services, verify that the Infohub service is started.
81 Unable to obtain Audit server name from the registry. The name of the controller does not appear in your registry. This error will only occur if someone has manually interfered with the registry settings. Re-install Sterling Gentran:Server.
83 Unable to obtain Primary server name from the registry. The name of the controller does not appear in your registry. This error will only occur if someone has manually interfered with the registry settings. Re-install Sterling Gentran:Server.
84 The following error was encountered attempting to restore [filename] ([message id]) in archive file [filename]: [error text]. This is a general restore error. Base your action on the error text.
99 Channel ([channel id]) does not exist. Unable to restore message ([message id]). The specified channel no longer exists on your system so the system cannot restore the message. No user action is necessary.
100 Channel Ids are different for channel ([channel id]). Message ([message id]) was not restored. This error indicates that the specified channel was deleted from your system and then recreated (thus the identifier is different from when the specified message was archived). No user action is necessary.
101 The following exception was encountered while building a search results list: [exception] This is a general search exception.
  • Check the Audit Log to obtain more information from other supporting messages.
  • Base your action on the specified errors.
  • Rerun the search process.