Service request details

You can view the details of the selected service requests in this screen.

Table 1. Service request details screen, service request
View Icons	Description
Work Orders	View Work Order - This icon takes you to the Work Order Details screen where you can view the related work order associated with the service request.
Instructions	Instructions - This icon takes you to the Service Request Instructions screen where you can add or modify the instructions of the service request.
Address	More Addresses - This icon takes you to the More Service Request Addresses screen where you can add or modify addresses.
Shipment Data Types	Service Request Dates - This icon takes you to the Service Request Dates screen where you can view the requested, expected, and actual date type for the service request.
Chained Orders	Related Order Lines - This icon takes you to the Related Order Lines screen where, for example, you can view the sales order lines created from the Order Console.
Action	Description
Cancel	Select this action to cancel the service request. In the Modification Reason screen, enter the reason code and reason text for cancelling the service request.
Fields	Description
Return #	The unique identifier of the return order. Click this link to view the order details.
Line #	The line number of the service.
Status	The status of the service request.
Item ID	The unique identifier of the service item.
UOM	The unit of measure in which the service is calculated.
Line Quantity	The quantity used to measure the service.
Description	The description of the service.
Document Type	The document type associated with the service request.
Appointment	The date and time of the service.
Return to Node	The node handling the return.

Table 2. Service request details screen, charges and taxes
Fields	Description
All fields are tabulated for the overall, open, and invoiced prices.
Extended Price	This is calculated as the total quantity times the unit price.
Option Price	The price of any additional option associated with the item ordered.
Fees	The fees applied to the associated line. Click the corresponding hyperlink to view the Overall Service Request Charges, Overall service request charges, or Invoiced Service Request Charges.
Charges	The total charges applied to the associated line. Click the corresponding hyperlink to view the Overall Service Request Charges, Overall service request charges, or Invoiced Service Request Charges.
Tax	The total taxes applied to the order line. Click the corresponding hyperlink to view the Invoiced service request charges, or Invoiced Service Request Taxes.
Totals	The total amount of the line after applying the charges and taxes.

Table 3. Service request details screen, options
Fields	Description
This Options table displays only when a provided service has optional services, such as clean up or old appliance removal.
Option ID	The unique identifier of the option.
Description	The description of the option.
Price	The price of the option.

Table 4. Service request details screen, return from
You can view the details of the person or organization from where the product is being returned. For more information about viewing the return shipping address details, see Table 2 .

Table 5. Service request details screen, associated order lines
Action	Description
View Details	This action takes you to the Order Line Detail screen where you can view the details of the selected associated order line.
Fields	Description
Line #	The line number of the return item. Click this link to view the Return Line Detail screen.
Item ID	The item identifier of the return line.
PC	The item classification such as first quality, second quality, or finished good. Orders are placed for a particular classification.
UOM	The unit of measure of the return line item.
Description	The description of the return line item.
Line Quantity	The line quantity of the item returned.
Total Amount	The total amount of the return line item.
Status	The current status of the return line.