Service request additional attributes screen

You can set the fulfillment type for a service request. The fulfillment type is used to determine if there are any custom requirements used to determine sourcing locations associated with this order. For example, you are creating an order for a special free service promotion. According to your business practices, the service involved with this promotion is to be sourced from a particular node called Node 1. To handle this scenario, a fulfillment type called 'Promotion' has been defined and a sourcing rule has been configured to source all services with a fulfillment type of Promotion from Node 1.

The service request header panel descriptions can be referred from Service Request table.