External system integration overview
Sterling™ Order Management System Software enables you to integrate with external systems used to sell products, through multiple channels. This integration enables information on orders, availability, products, and customers to be passed between the external system and Sterling Order Management System Software.
Triggering data synchronization
You can trigger synchronization of this data in three ways: near real-time, on-demand, and batch. These methods are described in the following table:
| Method | Description |
|---|---|
| Near real-time | Changes are communicated to the appropriate
system as soon as they are processed. Note: This
is applicable to both user and product synchronization.
|
| On-demand | Occurs as a result of a customer manually triggering the synchronization from an external system. |
| Batch | Occurs at a specified time and automatically determines which items or customers need to be synchronized |