Managing pricing for items

You can manage pricing for returns, refunds, and exchanges.

Pricing for returns, refunds, and exchanges
When a customer returns an item for a refund or an exchange, Sterling™ Order Management System Software can determine the price of the item in three different ways:
Discount or charge distribution in an order
Pricing rules and coupons that result in a discount or charge being applied to an order can be set up to distribute the adjustments in different ways.
Repricing orders
Pricing (or repricing) is triggered for an order when you add a line, change prices, or change the following values:
Configuration rules for pricing orders
Several configuration rules determine pricing behavior for orders.
Defining mutually exclusive pricing rules
To prevent multiple pricing rules from being applied to the same item or order resulting in unwanted discounts, you can define pricing rules as mutually exclusive.
Disabling automatic pricing rules for quotes
You can specify in an enterprise-level rule that you do not want automatic pricing rules to be executed in quote situations.
Excluding line level discounts from order level discounts
You can specify that you do not want order level discounts applied on a line that already has line level discounts.
Data selection criteria for pricing orders
Prices and price adjustments for the lines in an order are determined by the data that is passed to the Pricing Service.
Pricing of recommended lines in quotes
Recommended line items in quotes are configured only for pricing information, that is, the pricing for recommended items is displayed, but is not included in the calculated total cost of the quote.
Profit margins
When discounts are applied to order lines or order totals, users can benefit from understanding the profit margin for the applicable order line or order total.
Extending and tracking pricing attributes
Sterling Order Management System Software provides the ability to extend existing data tables, such as the order table, so that you can create an extension to store custom order line attributes and hang-off entities.

Parent topic: Pricing management