Modify the price of a product in a quote

About this task

You can modify the price of a product in a quote by adding a new pricing rule, removing an existing pricing rule, or modifying the amount to be discounted from the price as part of a pricing rule. For example, let us suppose that you have applied a pricing rule to a product under which a customer gets a discount of $100 if the customer buys three of those products. If you want to increase the discount to $110, you can adjust the price of the product accordingly. You can adjust the price of a quote line and a recommended line.

When modifying the price of a product in a quote, you can view the customer's rating and the metrics used to calculate the rating. This information can help you determine the adjustments to be applied to the price of the items in a quote. Additionally, to arrive at an appropriate price when modifying the price of a product in a quote, you can refer to the Discount Advisor. The Discount Advisor provides a graphical representation of the minimum, maximum, and average adjustments provided to the product in the past.

To modify the price of a product in a quote:

Procedure

  1. Log in to Sterling™ Field Sales.
  2. The application home page is displayed. Perform one of the following steps:
    • Click the Find Quote hyperlink.
    • Click the Opportunities tab. In the Opportunity home page, click the Find Quote hyperlink.
    • Click the Quotes tab. In the Quote home page, click the Find Quote hyperlink.
    • Navigate to the Opportunity Details screen, and then click the Quote Name hyperlink in the Quotes panel. In this scenario, ignore steps 3 and 4, and proceed to step 5.
    • Under the Navigation panel, click Search..., enter the name of the quote as the search criteria, and then click the Search icon. The Quick Search Results screen displays a maximum of 10 quotes and 10 opportunities matching the search criteria.
      Note: The Navigation panel is displayed only if you have not selected the Hide Navigation Panel user preference.

      If the quote that you are searching for is displayed in the Matches on Quotes panel, click the corresponding Quote Name hyperlink or double-click the corresponding row. The Quote Summary screen is displayed. In this scenario, ignore steps 3 and 4, and proceed to step 5.

      However, if the quote that you are searching for is not displayed in the Matches on Quotes panel, click Advanced Quote Search.

  3. The Quote Search screen is displayed. Enter the appropriate search criteria and click Search.
  4. The quotes matching the search criteria are displayed in the Search Results panel. Click the corresponding Quote Name hyperlink or double-click the corresponding row.
    Note: If only one quote matches the search criteria, the details of the corresponding quote are automatically displayed.
  5. The Quote Summary screen is displayed. Perform either of the following tasks:
    • Under the Tasks panel, click Modify Quote.
    • Click the Edit hyperlink in the Lines panel.
  6. The Quote Details screen is displayed, with the Products tab highlighted. Perform either of the following tasks:
    • Click the Quote Lines tab to adjust the price of a quote product line.
    • Click the Recommended Lines tab to adjust the price of a recommended product line.
  7. The list of products in the quote is displayed. To narrow down the list of products displayed, perform the following steps:
    1. Click the Show Filter Options hyperlink.
    2. Select either of the following radio buttons:
      • All Lines: Select this to display all the products that match the search criteria.
      • Lines Pending Approval: Select this to display only the products that match the search criteria and are pending approval.
    3. (Optional) Enter the Product ID as the search criteria in the Find Products Within Quote box, and click the Search icon.

      The list of products that match the search criteria is displayed.

      The total number of lines displayed on the page is displayed at the bottom of the page. By default, the first 100 lines are displayed. Click Get More Records to retrieve the next set of lines, and click Get All Records to retrieve all the lines that match the search criteria. You can sort the lines by the Line #, Product ID, and Quantity in either an ascending order or a descending order. For example, to sort the lines by Quantity in an ascending order, move the pointer over the Quantity column, and select Sort Ascending from the drop-down list.

      Note: When you sort the lines, sorting is performed on the server side. Therefore, when you sort the lines, all the lines that match the search criteria are considered for sorting. If there are any unsaved changes in the lines, and you try to sort the lines, a warning message is displayed.
  8. (Optional) To clear the filter options, click the Hide And Clear Filter hyperlink. If there are any unsaved changes in a quote product line or a recommended product line, a message asking you for confirmation is displayed. Perform either of the following tasks:
    • Click Yes to proceed without saving the changes.
    • Click No to close the message box and return to the Quote Details screen.
  9. Click the Modify hyperlink displayed under the Adjustment column to adjust the price for a product line.
    Note:
    • The Modify hyperlink is displayed only if a manual pricing rule has been added to the product line.
    • Based on the configurations made by your administrator, you will be able to view the component lines of a bundle component either in the Component Pricing dialog box or sequenced below the parent product of the bundle component in the Quote Details screen. If the component lines are sequenced below the parent product of the bundle component in the Quote Details screen, then, you can modify the price of only the parent product of the bundle component but not the component lines of the bundle component.
  10. The Adjust Line Price dialog box displays the list of manual pricing rules applied to the product line.
    Note: If a manual pricing rule has not been applied to the product line, the Problem Line icon is displayed under the corresponding Rule ID column. When you move the pointer over this icon, the reason for the adjustments not being applied is displayed.

    Perform any of the following steps:

    • To view the metrics used to calculate the customer's rating, click the View Details hyperlink displayed adjacent to the Customer Rating field. The Customer Rating Details dialog box is displayed. You can view the metrics such as the customer's lifetime revenue, the average customer lifetime revenue, the customer's revenue in the previous year, the average customer revenue in the previous year, and so on. Click Close to close the Customer Rating Details dialog box.
      Note:
      • The View Details hyperlink is displayed based on the configuration.
      • The View Details hyperlink is disabled if there is no information available to display the metrics.
    • To use the Discount Advisor to view the adjustments provided to the product in quotes on earlier occasions, click Discount Advisor. The Discount Advisor dialog box is displayed. Perform either of the following tasks, and click Close:
      • Click the Industry tab to view the minimum, maximum, and average adjustments provided to customers who belonged to the same industry as the customer in context.
      • Click the Category tab to view the minimum, maximum, and average adjustments provided to products that belong to the same category as the product you have selected.
    • To add a different pricing rule, select the manual pricing rule from the Adjustment drop-down list and click Add. The pricing rule is displayed in the list of pricing rules. In the box under the Adjustment column, enter the absolute adjustment or percentage adjustment to be applied under the pricing rule.
      Note: You can add a manual pricing rule only once.
    • To delete a pricing rule from the list of pricing rules, click the Delete adjacent to the corresponding pricing rule.
    • To modify the adjustment that is to be applied under a pricing rule, enter the appropriate absolute adjustment or percentage adjustment in the corresponding box under the Adjustment column.
  11. Click Save in the Adjust Line Price dialog box to save your changes.

    The Quote Details screen is displayed with the updated pricing adjustments.