Integrating user and item data with external systems

The topics in this section describe how to integrate user and item data with external systems.

External system integration overview
Sterling™ Order Management System Software enables you to integrate with external systems used to sell products, through multiple channels. This integration enables information on orders, availability, products, and customers to be passed between the external system and Sterling Order Management System Software.
Sterling Order Management System Software integration
The integration of Sterling Order Management System Software with external systems enables order integration, order details, and order change and cancellation.
User and item synchronization
The synchronization of user and item data with an external system enables you to integrate users and items.
Item synchronization services inSterling Order Management System Software
Sterling Order Management System Software has two main services for the synchronization of items. These services leverage APIs as well as other services in order to send or receive changes to items.
Customer synchronization services inSterling Order Management System Software
Sterling Order Management System Software has two main services for the synchronization of customers. These services leverage APIs as well as other services in order to send or receive changes to customers.
Modifying customer event templates
Manual changes to the customer event template XML files are required to enable customer synchronization.
Data mapping
This is the mapping that takes place during the synchronization of items and customers between an external system and Sterling Order Management System Software.
Customer data mapping
A common XML is used to communicate with external systems.
Item data mapping
A common XML is used to communicate with external systems.

Parent topic: Integrating with other systems