ForeSee integration solution

The patented ForeSee Results Customer satisfaction survey allows visitors to provide valuable insight anytime, anywhere on a website. The survey pops up on any specific page that is set for customer feedback and provides a comprehensive survey that is customized and controlled by the client.

ForeSee Results product contains a detailed dashboard that allows in-depth analysis of the survey results. When ForeSee Results and Tealeaf's technologies are integrated, the power of Customer Voice and Customer Experience are brought together to enhance insight into the overall customer experience. In the ForeSee Results Online dashboard, a list of customer feedback surveys is displayed. A Tealeaf® Session Replay link is added next to every user survey. Admins reviewing customer comments can immediately open the customer's Tealeaf session and view the customer experience that prompted the submitted comments.

Note:
The ForeSee integration is no longer developed in active collaboration with ForeSee to promote the IBM Tealeaf cxConnect for Data Analysis for VoC integration for ForeSee. This is due to Foresee acquiring competitive replay capabilities. However, Tealeaf still sells and supports the integration based on customer demand.

This section describes a method for integrating your Tealeaf solution with ForeSee customer survey solutions.

Note: This integration solution requires components of IBM Tealeaf cxConnect for Data Analysis, a separately licensable component of the IBM Tealeaf CX platform. please contact your IBM Tealeaf representative.

Setting up ForeSee Results customer satisfaction survey
After the satisfaction survey is configured correctly on the ForeSee Results dashboard, the relevant Javascript, associated files, and the feedback icon must be included in the test page. The files that are required for setting up the survey will be provided by the customer support engineer at ForeSee Results. A typical include statement for the ForeSee Results popup survey looks like the following:
Integration of Tealeaf with ForeSee Results
When survey is completed and submitted, ForeSee must first receive and store the Tealeaf Session ID as part of the survey. As part of the integration the following information must be provided to ForeSee Results to be configured at their end for Tealeaf integration. The actual integration is done by ForeSee support engineer as the configuration elements are not exposed through the dashboard.

Parent topic: IBM Tealeaf cxConnect Voice of Customer Administration Manual