USBPORT

A problem that is associated with the USB port occurred.

Complete the following steps:

Is a location code available in the serviceable event view for this field-replaceable unit (FRU)?
- Yes: Move or replace USB devices at the location indicated. For more information, see Part locations and location codes. Select your machine type and model number to find more location codes, part numbers, or replacement procedures for your system. This ends the procedure.
- No: Continue with the next step.
Was the serviceable event logged by the adapter resource?
- Yes: Continue with the next step.
- No: Contact your next level of support. This ends the procedure.
Find the product activity log for the system reference code (SRC) by completing the following steps:
1. Select System Service Tools (SST).
  If you cannot get to SST, select DST.
  Note: Do not perform an IPL of the system to get to DST.
2. In the Service Tools display, select Start a service tool.
3. In the Start a Service Tool display, select Product activity log.
4. In the Product Activity Log display, select Analyze log.
5. In the Select Subsystem Data display, select All Logs.
  Note: If the SRC you are using occurred more than 24 hours ago, change the from and to dates and times from the 24-hour default.
6. Use the defaults on the Select Analysis Report Options display by pressing Enter.
7. Find the entry in the product activity log that matches the SRC.
Select Display Detail Report on the Resource display.
Press F6 (Hexadecimal report) to display the hexadecimal information of the product activity log.
Look for the first occurrence of D7C1E3C8 in the hexadecimal data between offset 000180 and the end of the hexadecimal data. D7C1E3C8 is displayed as PATH in the EBCDIC text column.
Record the two hexadecimal digits that immediately follow the D7C1E3C8 digits. These hexadecimal digits are the logical USB port number.

Use the following table to determine the physical USB port location. Move or replace USB devices at the location indicated. For more information, see Part locations and location codes. Select your machine type and model number to find more location codes, part numbers, or replacement procedures for your system.

USB adapter type	Type and model	Logical USB port number	Physical USB port location
USB I/O adapter that is embedded on the system backplane	5148-21L, 5148-22L, 8247-21L, 8247-22L, 8284-21A, or 8284-22A	01 or 05	U`n`-P1-T3 (rear on 5148-21L, 8247-21L, and 8284-21A only)
		02 or 06	U`n`-P1-T4 (rear on 5148-21L, 8247-21L, and 8284-21A only)
		03 or 07	U`n`-P1-T6 (front)
		04 or 08	U`n`-P1-T5 (front)
USB I/O adapter that is embedded on the system backplane	8247-42L, 8286-41A, or 8286-42A	01 or 05	U`n`-P1-T2 (rear)
		02 or 06	U`n`-P1-T1 (rear)
		03 or 07	U`n`-P1-T6 (front)
		04 or 08	U`n`-P1-T5 (front)
PCIe3 USB I/O adapter card (CCIN 58F9)	5148-21L, 5148-22L, 8247-21L, 8247-22L, 8247-42L, 8284-21A, 8284-22A, 8286-41A, or 8286-42A	01 or 05	U`n`-P1-C`x`-T3
		02 or 06	U`n`-P1-C`x`-T2
		03 or 07	U`n`-P1-C`x`-T4
		04 or 08	U`n`-P1-C`x`-T1
PCIe3 USB I/O adapter card (CCIN 58F9)	9080-MHE, 9080-MME, 9119-MHE, or 9119-MME	01 or 05	U`n`-P1-C`x`-C1-T3
		02 or 06	U`n`-P1-C`x`-C1-T2
		03 or 07	U`n`-P1-C`x`-C1-T4
		04 or 08	U`n`-P1-C`x`-C1-T1
PCIe3 USB I/O adapter card (CCIN 58F9)	EMX0 PCIe3 expansion drawer	01 or 05	U`n`-P`x`-C`y`-T3
		02 or 06	U`n`-P`x`-C`y`-T2
		03 or 07	U`n`-P`x`-C`y`-T4
		04 or 08	U`n`-P`x`-C`y`-T1

This ends the procedure.

Last updated: Tue, April 21, 2020