Resolving a system firmware boot failure

Learn how to identify the service action that is needed to resolve a failure while booting your system firmware.

1. Does the baseboard management controller (BMC) respond to commands and are you able to access the BMC web interface?
   Note: To determine whether the BMC responds to commands, run the following ipmitool command:

   ipmitool -I lanplus -U <username> -P <password> -H <bmc ip or bmc hostname> chassis status

   If	Then
   Yes:	Continue with step 3.
   No:	Continue with the next step.

2. Complete the following actions, one at a time, until the problem is resolved:
   1. Reset the BMC remotely by entering the following command:

      ipmitool -I lanplus -U <username> -P <password> -H <bmc ip or bmc hostname> mc reset cold

   2. Disconnect the power cords from the system for 30 seconds. Reconnect the power cords, wait 5 minutes, and then go to step 1.
   3. Update the BMC firmware by using the pUpdate command with the block transfer (BT) option. For instructions, see Resolving a BMC access problem.
   4. Replace the system backplane. To identify the physical location and the removal and replacement procedure, see 7063-CR1 locations.
   This ends the procedure.
3. After you pressed the power button, did the system turn on but fail to display the Petitboot menu?

   If	Then
   Yes:	Continue with the next step.
   No:	This ends the procedure.

4. Complete the following actions, one at a time, until the problem is resolved:
   1. Disconnect the power cords from the system for 30 seconds. Reconnect the power cords, wait 5 minutes, and then go to step 3.
   2. Update the PNOR firmware. For instructions, see Getting fixes.
   3. Replace the system backplane. To identify the physical location and the removal and replacement procedure, see 7063-CR1 locations.
   This ends the procedure.