Using online diagnostics to collect service request
numbers
You can view and record service request number (SRN) values
using the online diagnostics if you have AIX® installed and it can
be started.
Note: Ensure you have a printed copy of the appropriate
problem reporting form to document the information you collect here.
To
collect SRN values using online diagnostics, perform the following
steps:
Log in as root user, or use the CE login.
At the command line, type diag and press
Enter.
From the Function Selection menu, select Task
Selection and press Enter.
Select Display Previous Diagnostic Results and
press Enter.
From the Display Previous Diagnostic Results display, select Display
Diagnostic Log Summary. The diagnostic log
is displayed showing a chronological list of events.
Look in the T column for the most
recent S entry.
Select this row in the table and press Enter.
Choose Commit. The details
of this log entry are shown.
Record the SRN value shown near the end of the entry.
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