You can use the snap command to gather and upload
system configuration information to a remote location for support.
The information gathered with the snap command might be required
to identify and resolve system-related problems.
The snap command gathers system configuration information
and compresses the information into a .pax file (snap.pax.Z).
The snap command can automatically append the problem management report
(PMR) to the system configuration information.
Gathering system configuration information
To gather general system configuration information, for example,
error logs and AIX® firmware
levels, enter the following command:
snap -rNote: This
command removes any prior snap data.
To gather the Serial Storage Architecture (SSA) information,
enter the following command:
snap -gbcNote: The
time required to run this command depends on the number of SSA drives
attached to the system.
To gather the SSA and TCP/IP information, enter the following
command:
snap -gtbc
Uploading system configuration information
Before
you upload the .pax file, snap.pax.Z, to the
remote location for the support center to access the system configuration
information, rename the pax file to include the PMR number and the
branch office details.
To set the directory and to rename the
.pax file, enter the following command, where:
cd /tmp/ibmsupt
mv
snap.pax.Z xxxxx.YYY.000.snap.pax.ZNote: xxxxx represents
the PMH number and YYY represents the branch office
of the support center organization.
To upload the pax
file to the remote location, complete the following steps:
- Ping the remote server to ensure network connectivity.
ping
testcase.software.ibm.comNote: Where testcase.software.ibm.com represents
the remote location, which can be accessed by the support center organization.
- Set the directory that contains the .pax file to be the working
directory. Use the ftp command to connect to the remote server.
ftp
testcase.software.ibm.comThe new command prompt is ftp>.
- Log in as anonymous and use your email
address as the password.
- Enter the following command:
ftp> cd /toibm/hw
- Enter the following command:
ftp> bin
- Enter one of the following commands:
- ftp> put xxxxx.YYY.000.snap.pax.Z or
- ftp> xxxxx.YYY.000.snap.pax.Z
- To return to the earlier command prompt, enter the following command:
ftp>
quit
If the support center representative directs you to send the
.pax file as an email attachment, send it to shift@us.ibm.com.
Note: Do
not send a .pax file unless directed to do so by support. This email
address is not monitored.
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