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FSPSPC1

If the system hangs after the code that sent you to this procedure appears in the control panel, perform these steps to reset the service processor.

To perform the correct procedure for the system that you are servicing, select your machine type and model (system) from among the following:

8202-E4B, 8202-E4C, 8202-E4D, 8205-E6B, 8205-E6C, 8205-E6D, 8231-E2B, 8231-E1C, 8231-E1D, 8231-E2C, 8231-E2D, 8233-E8B, 8236-E8C, 8268-E1D

Attention: You should periodically check the system firmware level on all your servers and update the firmware to the latest level, if appropriate. If you were directed to this procedure because the server displayed B1817201, C1001014, or C1001020, or a combination of these codes, the latest firmware can help avoid a recurrence of this problem.

Even if the customer cannot update the firmware on this system at this time, all of their systems should be updated to the latest firmware level as soon as possible to help prevent this problem from occurring on other systems.

Resetting the service processor on systems with a physical control panel

  1. If the Advanced System Management Interface (ASMI) is available, reset the service processor using the ASMI menus.
    Were you able to use the ASMI menus to reset the service processor?
    • Yes: This ends the procedure.
    • No: Continue with the next step.
  2. Activate the service processor pinhole reset switch on the system's control (operator) panel by carefully performing these steps:
    1. Using an insulated paper clip, unbend the paper clip so that it has a straight section about 2 inches long.
    2. Insert the clip straight into the hole, keeping the clip perpendicular to the plastic bezel.
    3. When you engage the reset switch, you should feel the detent of the switch. Pressing the reset switch resets the service processor and causes the system to shut down.
  3. Reboot the system in slow mode from the permanent side, using control panel function 02 or the ASMI menus, if available.
  4. If the hang repeats, verify whether there is a firmware update that is available that fixes the problem; apply if available. For more information, see:
  5. Choose from the following options:
    • If no firmware update is available, continue with the next step.
    • If a firmware update is available, use the management console to apply, if attached.
    Did the update resolve the problem so that the system now boots?
    • Yes: This ends the procedure.
    • No: You are here because there is no management console attached to the system, the flash update failed, or the updated firmware did not fix the hang. Continue with the next step.
  6. Choose from the following options:
    • If you are a customer, contact your authorized hardware service provider. This ends the procedure.
    • If you are the authorized hardware service provider, continue with the next step.
  7. Replace the service processor (see System FRU locations).
  8. If replacing the service processor does not fix the problem, contact your next level of support. This ends the procedure.
Resetting the service processor on systems with a logical control panel
  1. Reset the service processor. Use the Advanced System Management Interface (ASMI) menus, if available, or the management console first to remove then to reapply power to the service processor.
  2. Using the setting in the ASMI menu, reboot the system in slow mode from the permanent side.
  3. If the hang repeats, check with service support to see if a firmware update is available that fixes the problem. For the Hardware Management Console (HMC), see Upgrading the machine code on an HMC from Version 6 to Version 7 . If the system is managed by an IBM Systems Director Management Console (SDMC), see Updating the SDMC.
  4. Choose from the following options:
    • If no firmware update is available, continue with the next step.
    • If a firmware update is available, apply it using the management console. Did the update resolve the problem so that the system now boots?
      No:
      You are here because there is no management console attached to the system, the flash update failed, or the updated firmware did not fix the hang. Continue with the next step.
      Yes:
      This ends the procedure.
  5. Choose from the following options:
    • If you are a customer, contact your authorized hardware service provider. This ends the procedure.
    • If you are a customer and your system has a secondary service processor, use the management console to initiate a service processor failover and continue to power on the system. Contact your authorized service provider to schedule deferred maintenance on the service processor that is not working. This ends the procedure.
    • If you are the authorized hardware service provider, continue with the next step.
  6. Replace the service processor. See System FRU locations for information about the FRU location for the system that you are servicing.
  7. If replacing the service processor does not fix the problem, contact your next level of support. This ends the procedure.

8248-L4T, 8408-E8D, 9109-RMD

Select the procedure that applies to the system on which you are working.
Resetting the service processor on systems with a physical control panel
  1. If the Advanced System Management Interface (ASMI) is available, reset the service processor using the ASMI menus. Were you able to use the ASMI menus to reset the service processor?
    Yes:
    This ends the procedure.
    No:
    Continue with the next step.
  2. Activate the service processor pinhole reset switch on the system's operator panel by carefully performing these steps:
    1. Using an insulated paper clip, unbend the clip so that it has a straight section about two inches long.
    2. Insert the clip straight into the hole, keeping the clip perpendicular to the plastic bezel.
    3. When you engage the reset switch, you should feel the detent of the switch. Pressing the reset switch resets the service processor and causes the system to shut down.
  3. Reboot the system from the permanent side using control panel function 02 or the ASMI menus, if available.
  4. If the hang repeats, check with service support to see if a firmware update is available that fixes the problem.
  5. Choose from the following options:
    • If no firmware update is available, continue with the next step.
    • If a firmware update is available, apply it using the management console. Did the update resolve the problem so that the system now boots?
      Yes:
      This ends the procedure.
      No:
      You are here because there is no management console attached to the system, the flash update failed, or the updated firmware did not fix the hang. Continue with the next step.
  6. Choose from the following options:
    • If you are a customer, contact your authorized hardware service provider. This ends the procedure.
    • If you are the authorized hardware service provider, continue with the next step.
  7. Replace the service processor card. See System FRU locations for information about the FRU location for the system that you are servicing.
  8. If replacing the service processor card does not fix the problem, contact your next level of support. This ends the procedure.
Resetting the service processor on systems with a logical control panel
  1. Reset the service processor. Use the Advanced System Management Interface (ASMI) menus, if available, or the management console first to remove then to reapply power to the service processor.
  2. Using the setting in the ASMI menu, reboot the system from the permanent side.
  3. If the hang repeats, check with service support to see if a firmware update is available that fixes the problem.
  4. Choose from the following options:
    • If no firmware update is available, continue with the next step.
    • If a firmware update is available, apply it using the management console. Did the update resolve the problem so that the system now boots?
      No:
      You are here because there is no management console attached to the system, the flash update failed, or the updated firmware did not fix the hang. Continue with the next step.
      Yes:
      This ends the procedure.
  5. Choose from the following options:
    • If you are a customer, contact your authorized hardware service provider. This ends the procedure.
    • If you are the authorized hardware service provider, continue with the next step.
  6. Replace the service processor card. See System FRU locations for information about the FRU location for the system that you are servicing.
  7. If replacing the service processor card does not fix the problem, contact your next level of support. This ends the procedure.

8412-EAD, 9117-MMB, 9117-MMC, 9117-MMD, 9179-MHB, 9179-MHC, or 9179-MHD

Are you servicing a system with multiple drawers?
Yes:
Verify that the VPD card is present in the first (top) drawer, and that the VPD card is not installed in any of the other processor drawers. If there are problems with the configuration of the VPD card, correct them, and reapply AC power. If the service processor comes up to standby mode, this ends the procedure. If the service processor still fails early in the boot process, or the VPD card was configured correctly, continue to the next step.
No:
Continue with the next step. Select the procedure that applies to the system on which you are working.
Resetting the service processor on systems with a physical control panel
  1. If the Advanced System Management Interface (ASMI) is available, reset the service processor using the ASMI menus. Were you able to use the ASMI menus to reset the service processor?
    Yes:
    This ends the procedure.
    No:
    Continue with the next step.
  2. Activate the service processor pinhole reset switch on the system's operator panel by carefully performing these steps:
    1. Using an insulated paper clip, unbend the clip so that it has a straight section about two inches long.
    2. Insert the clip straight into the hole, keeping the clip perpendicular to the plastic bezel.
    3. When you engage the reset switch, you should feel the detent of the switch. Pressing the reset switch resets the service processor and causes the system to shut down.
  3. Reboot the system in slow mode from the permanent side using control panel function 02 or the ASMI menus, if available.
  4. If the hang repeats, check with service support to see if a firmware update is available that fixes the problem. For the Hardware Management Console (HMC), see Upgrading the machine code on an HMC from Version 6 to Version 7\ . If the system is managed by an IBM Systems Director Management Console (SDMC), see Updating the SDMC.
  5. Choose from the following options:
    • If no firmware update is available, continue with the next step.
    • If a firmware update is available, apply it using the management console. Did the update resolve the problem so that the system now boots?
      Yes:
      This ends the procedure.
      No:
      You are here because there is no management console attached to the system, the flash update failed, or the updated firmware did not fix the hang. Continue with the next step.
  6. Choose from the following options:
    • If you are a customer, contact your authorized hardware service provider. This ends the procedure.
    • If you are a customer and your system has a secondary service processor, use the management console to initiate a service processor failover and continue to power on the system. Contact your authorized service provider to schedule deferred maintenance on the service processor that is not working. This ends the procedure.
    • If you are the authorized hardware service provider, continue with the next step.
  7. Replace the service processor. See System FRU locations for information about the FRU location for the system that you are servicing.
  8. If replacing the service processor does not fix the problem, contact your next level of support. This ends the procedure.
Resetting the service processor on systems with a logical control panel
  1. Reset the service processor. Use the Advanced System Management Interface (ASMI) menus, if available, or the management console first to remove then to reapply power to the service processor.
  2. Using the setting in the ASMI menu, reboot the system in slow mode from the permanent side.
  3. If the hang repeats, check with service support to see if a firmware update is available that fixes the problem. For the Hardware Management Console (HMC), see Upgrading the machine code on an HMC from Version 6 to Version 7. If the system is managed by an IBM Systems Director Management Console (SDMC), see Updating the SDMC.
  4. Choose from the following options:
    • If no firmware update is available, continue with the next step.
    • If a firmware update is available, apply it using the management console. Did the update resolve the problem so that the system now boots?
      No:
      You are here because there is no management console attached to the system, the flash update failed, or the updated firmware did not fix the hang. Continue with the next step.
      Yes:
      This ends the procedure.
  5. Choose from the following options:
    • If you are a customer, contact your authorized hardware service provider. This ends the procedure.
    • If you are a customer and your system has a secondary service processor, use the management console to initiate a service processor failover and continue to power on the system. Contact your authorized service provider to schedule deferred maintenance on the service processor that is not working. This ends the procedure.
    • If you are the authorized hardware service provider, continue with the next step.
  6. Replace the service processor. See System FRU locations for information about the FRU location for the system that you are servicing.
  7. If replacing the service processor does not fix the problem, contact your next level of support. This ends the procedure.
9119-FHB
  1. Reset the service processor. Use the Advanced System Management Interface (ASMI) menus, if available, or the management console first to remove then to reapply power to the processor node.
  2. Using the setting in the ASMI menu, reboot the system to hypervisor standby from the permanent side.
  3. If the hang repeats, check with service support to see if a firmware update is available that fixes the problem. See Getting fixes in the Customer service and support topic for details.
  4. Choose from the following options:
    • If no firmware update is available, continue with the next step.
    • If a firmware update is available, apply it using the Service Focal Point™ in the management console. Did the update resolve the problem so that the system now boots?
      No:
      You are here because there is no management console attached to the system, the flash update failed, or the updated firmware did not fix the hang. Continue with the next step.
      Yes:
      This ends the procedure.
  5. Choose from the following options:
    • If you are a customer, and your system has only one system controller, contact your hardware service provider. This ends the procedure.
    • If you are a customer, and your system has a secondary system controller, use the management console to initiate a service processor failover and continue to power on the system. Contact your service provider to schedule deferred maintenance on the service processor that is hung. This ends the procedure.
    • If you are a hardware service provider, continue with the next step.
  6. Replace the system controller (symbolic FRU SYSCONTR).
  7. If replacing the system controller does not fix the problem, contact your next level of support. This ends the procedure.
9125-F2C
  1. Reset the service processor. Use the Advanced System Management Interface (ASMI) menus, if available, or the management console first to remove then to reapply power to the processor node.
  2. Using the setting in the ASMI menu, reboot the system to hypervisor standby from the permanent side.
  3. If the hang repeats, check with service support to see if a firmware update is available that fixes the problem. See Getting fixes in the Customer service and support topic for details.
  4. Choose from the following options:
    • If no firmware update is available, continue with the next step.
    • If a firmware update is available, apply it using the Service Focal Point in the management console. Did the update resolve the problem so that the system now boots?
      No:
      You are here because there is no management console attached to the system, the flash update failed, or the updated firmware did not fix the hang. Continue with the next step.
      Yes:
      This ends the procedure.
  5. Replace the DCCAs, one at a time, at locations Un-P1-C147 and Un-P1-C148.
  6. If replacing the DCCAs does not fix the problem, contact your next level of support. This ends the procedure.
Parent topic: Service processor isolation procedures

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Last updated: Thu, July 23, 2015