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POWER7 information

FSPSP01

A part vital to system function has been unconfigured. Review the system error logs for errors that include in their failing item list parts that are relevant to each reason code. If replacing those parts does not resolve the error, use this procedure.

If you need additional information for failing part numbers, location codes, or removal and replacement procedures, see Part locations and location codes. Select your machine type and model number to find additional location codes, part numbers, or replacement procedures for your system.

Perform the following steps:

  1. Is the SRC B1xxB10C or B1xxB10D (xx indicates that the subsystem ID is irrelevant)?
    • No: Go to step 8.
    • Yes: The system has detected that one of the following has occurred:
      • A memory controller that is required for the system to function is unconfigured.
      • There is not enough memory.
      • The memory is plugged incorrectly.
      Continue with the next step.
  2. Use the Advanced System Management Interface (ASMI) to determine if the memory controller is unconfigured.
    Note: To perform this operation, your authority level must be administrator or authorized service provider.
    1. On the ASMI Welcome pane, specify your user ID and password, and click Log In.
    2. In the navigation area, expand System Service Aids > Deconfiguration Records.
    3. Is the memory controller unconfigured?
    • Yes: Contact your next level of support.
    • No: Continue with the next step.
  3. Ensure the memory is plugged correctly.
    System: Action:

    8202-E4B, 8202-E4C, 8202-E4D, 8205-E6B, 8205-E6C, or 8205-E6D

    		 Go to Memory riser placement and memory module balancing.

    8231-E2B, 8231-E1C, 8231-E1D, 8231-E2C, 8231-E2D, or 8268-E1D

    		 Go to Memory riser placement and memory module balancing.
    8233-E8B or 8236-E8C Contact your next level of support.

    8248-L4T, 8408-E8D, or 9109-RMD

    		 Go to Memory riser placement and memory module balancing.
    8412-EAD, 9117-MMB, 9117-MMC, 9117-MMD, 9119-FHB, 9125-F2C, 9179-MHB, 9179-MHC, or 9179-MHD Contact your next level of support.

    Is the memory plugged correctly?

    • Yes: Go to step 5.
    • No: Correct the memory plugging problem and continue with the next step.
  4. Perform the action indicated in the table below for your system.

    System:

    Action:

    8202-E4B, 8202-E4C, 8202-E4D, 8205-E6B, 8205-E6C, 8205-E6D, 8231-E2B, 8231-E1C, 8231-E1D, 8231-E2C, 8231-E2D, 8248-L4T, 8268-E1D, 8408-E8D, 9109-RMD, 9119-FHB, or 9125-F2C
    Power on the system to the hypervisor standby.
    Note: Slow boot is not supported.

    8233-E8B or 8236-E8C

    Determine the level of firmware the system is running.

    Is system firmware AL710_xxx installed?
    8412-EAD, 9117-MMB, 9117-MMC, 9117-MMD, 9179-MHB, 9179-MHC, or 9179-MHD
    Determine the level of firmware the system is running.

    Is system firmware AM710_xxx installed?

    Does the problem persist?

    • Yes: Continue with the next step.
    • No: Go to Verify a repair. This ends the procedure.
  5. Perform the following steps:
    1. Perform the action indicated in the table below for your system.
      System: Action:

      8202-E4B, 8202-E4C, 8202-E4D, 8205-E6B, 8205-E6C, 8205-E6D, 8231-E2B, 8231-E1C, 8231-E1D, 8231-E2C, 8231-E2D, 8248-L4T, 8268-E1D, 8408-E8D, or 9109-RMD

      		 Reseat all of the memory DIMMs on each memory card but do not replace any memory DIMMs at this time.
      8233-E8B or 8236-E8C Reseat all of the memory DIMMs in each processor card but do not replace any memory DIMMs at this time.
      8412-EAD, 9117-MMB, 9117-MMC, 9117-MMD, 9179-MHB, 9179-MHC, or 9179-MHD Reseat all of the memory DIMMs in each processor enclosure (primary and all secondary units) but do not replace any memory DIMMs at this time.
      9119-FHB Reseat all of the memory DIMMs on each memory card but do not replace any memory DIMMs at this time.
      9125-F2C Reseat all of the memory DIMMs in the node but do not replace any memory DIMMs at this time.
    2. Perform the action indicated in the table below for your system.

      System:

      Action:

      8202-E4B, 8202-E4C, 8202-E4D, 8205-E6B, 8205-E6C, 8205-E6D, 8231-E2B, 8231-E1C, 8231-E1D, 8231-E2C, 8231-E2D, 8248-L4T, 8268-E1D, 8408-E8D, 9109-RMD, 9119-FHB, or 9125-F2C
      Power on the system to the hypervisor standby.
      Note: Slow boot is not supported.

      8233-E8B or 8236-E8C

      Determine the level of firmware the system is running.

      Is system firmware AL710_xxx installed?
      8412-EAD, 9117-MMB, 9117-MMC, 9117-MMD, 9179-MHB, 9179-MHC, or 9179-MHD
      Determine the level of firmware the system is running.

      Is system firmware AM710_xxx installed?

      Does the problem persist?

      • Yes: Continue with the next step.
      • No: Go to Verify a repair. This ends the procedure.
  6. Perform the action indicated in the table below for your system.
    System: Action:

    8202-E4B, 8202-E4C, 8202-E4D, 8205-E6B, 8205-E6C, 8205-E6D, 8231-E2B, 8231-E1C, 8231-E1D, 8231-E2C, 8231-E2D, 8248-L4T, 8268-E1D, 8408-E8D, or 9109-RMD
    1. Replace the first memory DIMM pair (on each memory card, starting with memory card 1).
    2. Power on the system to the hypervisor standby.
      Note: Slow boot is not supported.
    3. Does the problem persist?
      Yes:
      Repeat this step and replace the next memory DIMM pair. If you have replaced all of the memory DIMM pairs, then continue with the next step.
      No:
      Go to Verify a repair. This ends the procedure.
    8233-E8B or 8236-E8C
    1. Replace the first memory DIMM pair (for each processor card, starting with processor card 1).
    2. Determine the level of firmware the system is running.

      Is system firmware AL710_xxx installed?

    3. Does the problem persist?
      Yes:
      Repeat this step and replace the next memory DIMM pair. If you have replaced all of the memory DIMM pairs, then continue with the next step.
      No:
      Go to Verify a repair. This ends the procedure.
    8412-EAD, 9117-MMB, 9117-MMC, 9117-MMD, 9179-MHB, 9179-MHC, or 9179-MHD
    1. Replace the first memory DIMM pair in the first processor enclosure.
    2. Determine the level of firmware the system is running.

      Is system firmware AM710_xxx installed?

    3. Does the problem persist?
      Yes:
      Repeat this step and replace the next memory DIMM pair. If you have replaced all of the memory DIMMs, then continue with the next step.
      No:
      Go to Verify a repair. This ends the procedure.
    9119-FHB
    1. Replace the first memory DIMM quad.
    2. Power on the system to the hypervisor standby.
      Note: Slow boot is not supported.
    3. Does the problem persist?
      Yes:
      Repeat this step and replace the next memory DIMM. If you have replaced all of the memory DIMMs, continue with the next step.
      No:
      Go to Verify a repair. This ends the procedure.
    9125-F2C
    1. Replace the first memory DIMM in each octant.
    2. Power on the system to the hypervisor standby.
      Note: Slow boot is not supported.
    3. Does the problem persist?
      Yes:
      Repeat this step and replace the next memory DIMM in each octant. If you have replaced all of the memory DIMMs, contact your next level of support. This ends the procedure.
      No:
      Go to Verify a repair. This ends the procedure.
  7. Perform the action indicated in the table below for your system.
    System: Action:

    8202-E4B, 8202-E4C, 8202-E4D, 8205-E6B, 8205-E6C, 8205-E6D, 8231-E1C, 8231-E1D, 8231-E2C, 8231-E2D, or 8268-E1D
    1. Replace the first processor module (Un-P1-C11).
    2. Does the problem persist?
      Yes:
      Continue with the next step.
      No:
      Go to Verify a repair . This ends the procedure.
    3. Is a second processor module present?
      Yes:
      Continue with the next step.
      No:
      Replace the system backplane at location Un-P1. This ends the procedure.
    4. Replace the second processor module at location Un-P1-C10. Does the problem persist?
      Yes:
      Replace the system backplane at location Un-P1. This ends the procedure.
      No:
      Go to Verify a repair . This ends the procedure.

    8231-E2B
    1. Replace the first processor module (Un-P1-C10).
    2. Does the problem persist?
      Yes:
      Continue with the next step.
      No:
      Go to Verify a repair . This ends the procedure.
    3. Is a second processor module present?
      Yes:
      Continue with the next step.
      No:
      Replace the system backplane at location Un-P1. This ends the procedure.
    4. Replace the second processor module at location Un-P1-C19. Does the problem persist?
      Yes:
      Replace the system backplane at location Un-P1. This ends the procedure.
      No:
      Go to Verify a repair . This ends the procedure.
    8233-E8B or 8236-E8C
    1. Replace the first processor card, starting with processor card 1 (Un-P1-C13).
    2. Determine the level of firmware the system is running.

      Is system firmware AL710_xxx installed?

    3. Does the problem persist?
      Yes:
      Repeat this step and replace the next processor card. If you have replaced all of the processor cards, then contact your next level of support. This ends the procedure.
      No:
      Go to Verify a repair . This ends the procedure.
    8248-L4T, 8408-E8D, or 9109-RMD
    1. Replace the first processor module (Un-P3-C12).
    2. Does the problem persist?
      Yes:
      Continue with the next step.
      No:
      Go to Verify a repair . This ends the procedure.
    3. If there are additional processor modules present at Un-P3-C17, Un-P3-C13, or Un-P3-C16, replace them one at a time until the problem is resolved.
    4. Does the problem persist?
      Yes:
      Continue with the next step.
      No:
      Go to Verify a repair . This ends the procedure.
    5. Replace the processor backplane at location Un-P3.
    8412-EAD, 9117-MMB, 9117-MMC, 9117-MMD, 9179-MHB, 9179-MHC, or 9179-MHD
    1. Replace the processor card in the primary processor enclosure.
    2. Determine the level of firmware the system is running.

      Is system firmware AM710_xxx installed?

    3. Does the problem persist?
      Yes:
      Contact your next level of support. This ends the procedure.
      No:
      Go to Verify a repair . This ends the procedure.
    9119-FHB
    1. Replace the processor book.
    2. Power on the system to the hypervisor standby.
      Note: Slow boot is not supported.
    3. Go to Verify a repair. This ends the procedure.
  8. Is SRC B1xxB107 or B1xxB108?
    Yes:
    Perform the action indicated in the table below for your system.
    No:
    Continue with the next step.
    System: Action:

    8202-E4B, 8202-E4C, 8202-E4D, 8205-E6B, 8205-E6C, 8205-E6D, 8231-E2B, 8231-E1C, 8231-E1D, 8231-E2C, 8231-E2D, 8233-E8B, 8236-E8C, or 8268-E1D

    		 The system has detected a problem with the clock module. Replace the system backplane (Un-P1). This ends the procedure.
    8248-L4T, 8408-E8D, or 9109-RMD The system has detected a problem with the clock module on the service processor. Replace the service processor at location Un-P1-C1. This ends the procedure.
    8412-EAD, 9117-MMB, 9117-MMC, 9117-MMD, 9179-MHB, 9179-MHC, or 9179-MHD The system has detected a problem with a clock module on one of the service processors.
    1. Starting in the primary processor enclosure and continuing in the secondary enclosures, replace the service processor cards one at a time (starting with Un-P1-C1) until the problem is resolved.
    2. Determine the level of firmware the system is running.

      Is system firmware AM710_xxx installed?

      This ends the procedure.
    9119-FHB The system has detected a problem with the system unit clock card. Perform the following steps for each of the system unit clock cards until the problem is resolved:
    1. Replace the system unit clock card.
    2. Power on the system to the hypervisor standby.
      Note: Slow boot is not supported.
    3. Go to Verify a repair. This ends the procedure.
    9125-F2C Contact your next level of support. This ends the procedure.
  9. Is the SRC B1xxB106?
    Yes:
    Perform the action indicated in the table below for your system.
    System: Action:

    8202-E4B, 8202-E4C, 8202-E4D, 8205-E6B, 8205-E6C, 8205-E6D, 8231-E2B, 8231-E1C, 8231-E1D, 8231-E2C, 8231-E2D, or 8268-E1D

    		 Replace the system backplane (Un-P1). This ends the procedure.
    8233-E8B or 8236-E8C Replace the system backplane (Un-P1).
    1. Determine the level of firmware the system is running.

      Is system firmware AL710_xxx installed?

    2. Go to Verify a repair . This ends the procedure.
    8248-L4T, 8408-E8D, or 9109-RMD Review the system error logs for errors that include system midplanes and backplanes in their failing item list. This will indicate which system backplanes have problems and need to be replaced. Replace the system midplane or backplane in the enclosure indicated by the logs.
    8412-EAD, 9117-MMB, 9117-MMC, 9117-MMD, 9179-MHB, 9179-MHC, or 9179-MHD Review the system error logs for errors that include system midplanes and backplanes in their failing item list. This will indicate which system backplanes have problems and need to be replaced. Replace the system midplane or backplane in the enclosure indicated by the logs.
    1. Determine the level of firmware the system is running.

      Is system firmware AM710_xxx installed?

    2. Go to Verify a repair . This ends the procedure.
    9119-FHB Review the system error logs for errors that include system backplanes in their failing item list. This will indicate which system backplanes have problems and need to be replaced. Replace the appropriate processor book or processor books.
    1. Power on the system to the hypervisor standby.
      Note: Slow boot is not supported.
    2. Go to Verify a repair . This ends the procedure.
    9125-F2C Contact your next level of support. This ends the procedure.
    No:
    Continue with the next step.
  10. Is the SRC B1xxB110 or B1xxB111?
    No:
    Contact your next level of support. This ends the procedure.
    Yes:
    Perform the action indicated in the table below for your system.
    System: Action:

    8202-E4B, 8202-E4C, 8202-E4D, 8205-E6B, 8205-E6C, 8205-E6D, 8231-E2B, 8231-E1C, 8231-E1D, 8231-E2C, 8231-E2D, or 8268-E1D

    		 Replace the system backplane (Un-P1). This ends the procedure.
    8233-E8B or 8236-E8C Replace the system backplane (Un-P1).
    1. Determine the level of firmware the system is running.

      Is system firmware AL710_xxx installed?

    2. Go to Verify a repair . This ends the procedure.
    8248-L4T, 8408-E8D, or 9109-RMD Review the system error logs for errors that include system midplanes and backplanes in their failing item list. This will indicate which system backplanes have problems and need to be replaced. Replace the system midplane or backplane in the enclosure indicated by the logs.
    8412-EAD, 9117-MMB, 9117-MMC, 9117-MMD, 9179-MHB, 9179-MHC, or 9179-MHD Review the system error logs for errors that include I/O backplanes in their failing item list. This will indicate which I/O backplanes have problems and need to be replaced. Replace the I/O backplane in the enclosure indicated by the logs.
    1. Determine the level of firmware the system is running.

      Is system firmware AM710_xxx installed?

    2. Go to Verify a repair . This ends the procedure.
    9119-FHB Review the system error logs for errors that include I/O bridges in their failing item list. This will indicate which I/O bridges have problems and need to be replaced. Replace the appropriate processor book or processor books.
    1. Power on the system to the hypervisor standby.
      Note: Slow boot is not supported.
    2. Go to Verify a repair . This ends the procedure.
    9125-F2C Contact your next level of support. This ends the procedure.
Parent topic: Service processor isolation procedures

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Last updated: Thu, July 23, 2015