Subscribe to this informationCustomer-detected problems
Online PAR guides the customer through a series of panels to solve customer problems, analyze problems for a failing part, or generate a symptom string for reporting.
Customer-detected problem management is activated when the customer detects a problem that was not detected by the system.
During the definition of a customer-detected problem, to prevent errors in the procedure, the system guides the customer. System units supply a problem analysis (PDP) as the entry point from Online PAR. After the problem is analyzed to a part, Online PAR determines which general entry PDP is requested, if any. Online PAR generates a symptom string for a software error. The IBM® service support system uses the symptom string to determine whether a software problem already has an available fix.
- Enter the ANZPRB (Analyze Problem) command. Use the ANZPRB command to analyze a user-detected problem when no problem analysis message was generated, or when a problem is intermittent.
- Enter the WRKPRB (Work with Problem) command. Select the Work with problem option for any listed problem that has Opened in the Status field. Select the Analyze problem option.
