HPS0000

Use this procedure to isolate high performance switch (HPS) network device problems.

1. Have you been directed here because you are isolating a Serviceable Event reported in Service Focal Point?
   • No: Go to step 3.
   • Yes: Continue with step 2.
2. Service Focal Point isolation: If you have come to this procedure while trying to repair a Serviceable Event presented in Service Focal Point, perform the following actions:
   1. From Service Focal Point, record the 8 digit reference code that begins with BB.
   2. Look up the recorded reference code and follow the procedure in Appendix A, section "BBXXXXXX FRU identification codes" in the High Performance Switch Planning, Installation, and Service for eServer™ p5 servers manual.
   3. After you have fixed the problem, be sure that you provide comments and information regarding FRU replacements for the Serviceable Event in Service Focal Point before you close it. This ends the procedure.
3. Non-Service Focal Point isolation: If you have come to this procedure while trying to isolate a problem that was reported outside of Service Focal Point, perform the following actions:
   1. Follow the procedure in Chapter 7. Maintenance Analysis Procedures (MAPs) in the High Performance Switch Planning, Installation, and Service for eServer p5 servers manual. This ends the procedure.
   2. Follow the procedures for Starting a Service Call in the High Performance Switch Planning, Installation, and Service for eServer p5 servers manual. This ends the procedure.