A platform dump occurred.
- Find the SRC that occurred with the platform dump.
- On the command line, enter the Start System Service Tools command STRSST.
If you cannot get to SST, use function 21 to get to DST. Go to Dedicated Service Tools (DST) in the Service functions.
- On the Start Service Tools Sign On display,
type in a user ID with QSRV authority and password.
- Select .
- Display the platform dump summary for the time that the platform
dump occurred.
- The SRC is the value in the "SRC word 1" field of the Platform
Dump Summary screen.
- Use the SRC from the Platform Dump Summary screen and find the
SRC in the Service action log (see Using the Service Action Log).
The SRC occurred at or before the time that the platform dump occurred.
- Did you find the SRC in the service action log?
- Yes: Use the SRC to service the system. This ends the procedure.
- No: The dump should be sent back to development for analysis,
if it has not already been sent. This ends the procedure.