Problem reporting form for a system in manufacturing default configuration

Use this form to record information about a server in its manufacturing default configuration.

Collect as much of the following information as possible using either the control panel or the Hardware Management Console (HMC) to gather the information.

Note: See Manufacturing default configuration for a description of this configuration.

Required information	Your answers
Your name
Mailing address
Telephone number
Fax number
IBM® customer number, if available
Date and time that the problem occurred
Describe the problem
Machine type
Model
Serial number
Operating system, version, and release
IPL type
IPL mode
Message ID
Message text
From/send program
Instruction number
To/receive program
Instruction number
Service request number (SRN)	SRN:
	In what mode were AIX diagnostics run?
	___ Online or ___ stand-alone
	___ Service mode or ___ concurrent mode

Go to the HMC or the control panel and indicate whether the following lights are on:

Control panel light	Place a check if light is on
Power On
System Attention

Go to the HMC or control panel to find and record the values for functions 11 through 20. See Collecting reference codes and system information for step-by-step instructions on collecting reference codes. Use the following grid to record the characters shown on the HMC or Function/Data display.

11	__ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __
12	__ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __
13	__ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __
14	__ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __
15	__ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __
16	__ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __
17	__ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __
18	__ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __
19	__ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __
20 (if you use the control panel)	__ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __
20 (if you use the HMC)	Machine type: Model: Processor feature code: IPL type: