Remote Support Facility

Learn about using the Remote Support Facility, an application that runs on the HMC and enables the HMC to call out to the service and support organization, after you enable it.

The connection between the HMC and the remote facility can be used to:

Allow automatic problem reporting to your service and support organization
Allow remote support center representatives to directly access your server, under your authorization and control, in the event of a problem

To find out how the Remote Support Facility fits into your service environment, see the Map of service applications and functions.